Tag Archives: customer

5 Actionable Social Media Takeaways from the Customer Service Summit

The Incite Group held its 6th annual Customer Service Summit in New York last week, and as is my custom at conferences, I live-tweeted (using hashtag #INCITECS) as a form of note-taking. This makes it much easier to share my learnings later. Much of the discussion was about customer service social media, with great case studies from brands… Read More »

Twitter introduces new customer service features to make it easier to give feedback to companies

A few tweaks and new buttons will make it easier to deal with customer service representatives on Twitter Even though Twitter has undergone some major changes recently, it’s always been a place for people to give feedback (sometimes positive, often negative) to companies. Now, the site is making the whole customer service experience a little better, with a… Read More »