Tag Archives: ‘Customer-centricity

‘Customer-centricity is real measure of business’

At a CII event 150 HR professionals discussed analytics in industry When organisations create processes for their business operations, they tend to measure it on the efficiency they achieve internally, and miss out on customer needs, felt R Varadarajan, Chairman, CII, Coimbatore. Delivering the special address, at the 12th edition of HR Conclave under the theme “ERA 4.0:… Read More »