Tag Archives: Takeaways

5 Actionable Social Media Takeaways from the Customer Service Summit

The Incite Group held its 6th annual Customer Service Summit in New York last week, and as is my custom at conferences, I live-tweeted (using hashtag #INCITECS) as a form of note-taking. This makes it much easier to share my learnings later. Much of the discussion was about customer service social media, with great case studies from brands… Read More »